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Common Questions

Your queries answered, making things simpler.

We accept a variety of payment methods including credit cards, PayPal, and bank transfers, ensuring a seamless transaction experience for you.

You can locate our apartments easily through google maps or through our personal concierge assigned to you once you request their services.

We offer a flexible return policy allowing returns within 14 days of payment, provided you have not checked into the apartment or used any amenities. 

Yes, we do offer gift cards available for purchase in various denominations, perfect for special occasions.

Note: We will redeem the gift card first before assigning you to an apartment.

Yes, you can change your address, provided you have not checked into the said address/apartment.

Please contact our support team for clearance and  assistance.

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